Answers to the questions we hear most often. If you can’t find what you need, send us a DM on Instagram @nail_lull.tokyo.
Booking
Do I need a reservation?
Yes. lull. is by appointment only, and walk-ins are not accepted. Please book online in advance.
Book Online →
How far in advance can I book?
Bookings open two months in advance.
Book Online →
Do you speak English?
Yes. The whole appointment can be done in English.
Which menu should I book?
Our Prices & Menu Guide explains each menu with real sets from our salon. If you are still unsure, send us 1–3 inspiration photos on Instagram DM before booking, and we will tell you which menu fits.
Prices & Menu Guide → · Instagram DM →
Can I bring a design photo?
Yes. Please send or bring photos of real nail designs. We do not accept AI-generated images as references.
Menu & Prices
Is nail care included in the price?
Yes. All menus include basic nail care (cuticle care and shaping).
Is removal included?
No. Removal and fills are priced separately. Please add them when booking. If removal or a fill is your only service, a single-visit fee applies.
Removal, Extensions & Options →
I’m not sure what kind of nails I have now.
Send us a photo on Instagram DM before booking, and we will tell you which removal to choose.
Instagram DM →
Do you offer Gel-X?
We do not apply Gel-X. We offer soft gel, hard gel, and extensions using tips. If you are wearing Gel-X from another salon, we can remove it.
Removal, Extensions & Options →
How long does an appointment take?
Each menu on our Prices page shows an estimated time. Removal and extensions add time, and the actual time depends on your nail condition and design.
Prices & Menu Guide →
Can I change my design on the day?
No. We cannot change the design or menu, or add services, on the day of your appointment. Please check your menu and options when booking.
On the Day
Can a friend come with me?
We have no waiting space for companions, so please come only with the person who made the reservation.
Before Your Visit →
Should I arrive early?
Please arrive on time. If you arrive more than 5 minutes early, you may be asked to wait outside.
Before Your Visit →
What if I’m running late?
Please contact us on Instagram DM. If you are late, we may shorten the service or simplify the design, and the original price still applies. If you are more than 15 minutes late, it is treated as a late cancellation and the cancellation fee applies.
Store & Cancellation Policy →
How do I find the salon?
We are a 5-minute walk from Meiji-jingumae Station. Our Access page has photos and step-by-step directions from Exit 4.
Access →
How do I pay?
As a rule, payment is made with the credit card you registered when booking online. Any card accepted by our booking system (Square) can be used.
Cancellations & Refunds
How do I cancel or reschedule?
Please let us know at least 24 hours before your appointment. Cancellations within 24 hours and no-shows are charged 100% of the service price to the card on file.
Store & Cancellation Policy →
Do you offer refunds?
We do not offer refunds after the service. If you have any issues with your nails, please contact us within 3 days and we will fix them free of charge. We cannot take responsibility for lifting or damage caused by undisclosed nail or medical conditions, allergies, or aftercare not followed.
Store & Cancellation Policy →